Burst pipes and dead AC units don't wait for business hours. Pro Assist keeps a live receptionist on your line 24/7 so the customer with an emergency books with you, not the next name on the search results page.
A no-heat call at 2am either gets booked with you or with whoever answers first. Voicemail loses that job almost every time.
Your best technician can't safely take a call mid-job, but the phone still needs to be picked up.
A heat wave or cold snap can double your call volume overnight, overwhelming a small front-office team.
Every receptionist is trained on your services, pricing ranges, and scheduling rules before the first call ever comes in.
Example call, for demonstration purposes.
Urgent calls are flagged and routed to your on-call technician immediately, with the details already collected.
Routine service and maintenance calls get booked straight into your scheduling software in real time.
Callers outside your service area are identified up front, saving your team a wasted trip or callback.
We'll build your call script around your services and service area, and have you live within 48 hours.
