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What's included

Everything a front desk does, built for the phone

Live call answering

Every call greeted by name, in your business's voice, in three rings or less, 24 hours a day if you want it.

Appointment booking

Receptionists book directly into Google Calendar, Outlook, or your scheduling software, in real time, with no double-booking.

Lead capture & qualification

We ask the questions you'd ask (service needed, property type, budget, timeline) and pass only real leads to your team.

Warm call transfers

Urgent calls get transferred live to the right person on your team, with context, instead of a cold "please hold."

Message & call summaries

Every call is logged and summarized by text or email the moment it ends, so nothing sits in a voicemail inbox.

Bilingual support

English and Spanish-speaking receptionists are available on every plan at no extra charge.

What your callers experience

Answered like an employee, not a script

We build a custom knowledge base for your business (services, pricing ranges, service area, and scheduling rules) so receptionists can answer real questions instead of just taking a message.

  • Custom greeting and call flow for your business
  • Real-time access to your calendar and availability
  • Escalation rules for emergencies and VIP clients

Example call, for demonstration purposes.

Example call
00:41
RS
Rachel S., Pro Assist receptionist
Answering for Cornerstone Realty Group
Caller: Is the Maple Street listing still available for a showing this weekend?
Rachel: It is. I have Saturday at 11am or 2pm open with Agent Diaz. Which works better?
  • Contact captured
  • Showing scheduled
  • CRM updated
Showing booked
Virtual receptionist vs. the alternatives

Front-desk coverage without the front-desk overhead

In-house receptionist

Salary, benefits, training, and coverage gaps during sick days, lunch breaks, and turnover.

$3,200+ / month

Pro Assist virtual receptionist

A trained team, live 24/7 if you need it, with no benefits, no turnover, and no coverage gaps.

From $999 / month

Voicemail or no answer

Free, and the most expensive option of all: most callers won't leave a message or call back.

Lost revenue
$999
starting monthly rate
48 hrs
target time to go live
24/7
optional live coverage
3-mo
initial commitment, then month-to-month

See what a fully staffed front desk sounds like.

Get started with Pro Assist's virtual receptionist service. Most clients are live within 48 hours.